City Index Review 2021 – Global CFD & Forex Broker.

By | June 22, 2021

About City Index Review: In this review, we will brief the in-depth knowledge of the City Index. Here we will cover topics like City Index, minimum requirements to open an account, and more.

What is the City Index?

City Index Review

City Index is a global CFD and Forex broker. It was founded in 1983. It operates under its parent company, GAIN Capital, which is listed in NSE.

The company is regulated by FCA, ASIC and Monetary Authority of Singapore (MAS). 

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Disclaimer: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 73% of retail investor accounts lose money when trading CFDs with this provider. It would help if you considered whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

City Index main features and highlights

?️ Country of regulationUK, Australia, Singapore
? Trading fees classLow
? Inactivity fee chargedYes
? Withdrawal fee amount$0
? Minimum deposit$100
? Time to open an account1 day
? Deposit with bank cardAvailable
? Depositing with electronic walletAvailable
? Number of base currencies supported8
? Demo account providedYes
?️ Products offeredForex, CFD, Crypto

Account Opening:

The City Index account opening process is completely technical and requires a few minutes. It takes only a day to verify the account.

Minimum deposit:

The required City Index minimum deposit is $100. 

It offers 3 types of trading accounts.

City Index account types 

TraderPremium TraderProfessional
Minimum account balance£0£10,000£0
Leverage 30:130:1400:1
Additional servicesRelationship managerRelationship manager

Based on ownership, you can open an individual or corporate account.


It has a low forex fee on the one hand, and it charges high CFD fees on the other hand. It has no withdrawal fee, but it charges high inactivity fees after one year.

City Index fee snapshot

AssetsFee terms
S&P 500 CFDFees are built into the spread; 0.4 points are the average spread cost during peak trading hours.
Europe 50 CFDThe fees are built into the spread; 2 points are the average spread cost during peak trading hours.
EURUSDFees are built into the spread; 0.8 pips are the average spread cost during peak trading hours.
Inactivity fee£12 per month after one year of inactivity

CFD fees for a $2,000 long position held for one week

S&P 500 index CFD fee$1.2
Europe 50 index CFD fee$1.9
Apple CFD fee$21.3
Vodafone CFD fee$27.6

Forex benchmark fees of a $20,000 held for one week

EURUSD benchmark fee$6.3
GBPUSD benchmark fee$5.5
AUDUSD benchmark fee$7.6
EURCHF benchmark fee$7.0
EURGBP benchmark fee$8.9

Deposit and Withdrawal

City Index offers many methods for deposit and withdrawals. The ways are:

  • Bank Transfer
  • Credit/Debit Card
  • eWallet

City Index offers accounts in 8 languages; EUR, GBP, USD, CHF, HUF, AUD, JPY, PLN.

Withdrawal process is the same as deposit, however it does not support some credit cards. 

How long does it take to withdraw money from the City Index?

Withdrawals usually take 3-5 business days.

How do you withdraw money from the City Index?

  1. Log in to your City Index account
  2. Go to ‘Funding’
  3. Select ‘Withdraw’
  4. Enter withdrawal amount
  5. Initiate the withdrawal

City Index Trading Platform :

City Index Trading Platform

City Index offers 3 types of web trading platform:

  • Web Trader – City Index’s HTML-based trading platform
  • Advantage Web – City Index’s older web trading platform
  • MetaTrader4 – third-party trading platform, specialized in forex trading

City Index’s mobile trading platform is easy to use and user-friendly. It has its own City Index mobile application. Along with that, it also supports a third-party MetaTrader4 trading platform. 

Its desktop trading platform performs the same function as web and mobile trading platforms but lags in user-friendliness. It offers two desktop platforms, the Advanced Trading Platform and MetaTrader 4

Products Offered:

City Index allows trade only in Forex, CFDs, and Cryptos. It doesn’t provide trade in real assets like stocks, options, and futures.

Product selection

Currency pairs (#)84
Stock index CFDs (#)22
Stock CFDs (#)4500
ETF CFDs (#)690
Commodity CFDs (#)29
Bond CFDs (#)12
Cryptos (#)6

Research and Education

City Index Research and Education

City Index provides various research tools involving charts, data bars, and news. However, these tools are poorly organized on their website. It includes essential information on its devices, namely ‘Economic Analysis’ and ‘Market Pulse.’

It provides a range of educational tools :

  1. Webinars
  2. Demo Account
  3. Educational videos
  4. Tutorial videos
  5. eBooks 
  6. Text PDF 

 Though the material is good, it is poorly organized. Beginners can enjoy learning through quality videos, but they get confused as it is difficult to track what syllabus is complete and what to do next.

The only drawback it has in terms of education and research is that the material is not organized properly. It does not provide fundamental data about the organization.

Customer Service :

You can connect via;

  • Live Chat 
  • Phone 
  • Email

The drawback here is that customer support is not available 24/7. 

Safety :

Is the City Index safe?

Yes, it is regulated by the  Financial Conduct Authority (FCA).

UK clients are protected under consumer protection schemes with an amount of £85,000. City Index provides negative balance protection for forex spot and CFD trading, but only for retail clients from the European Union.

City Index investor protection

Client countryInvestor protection amountRegulatorLegal entity
All countries, except for Australia and Singapore£85,000Financial Conduct Authority (FCA)GAIN Capital UK Ltd
AustraliaNo protectionAustralian Securities and Investments Commission (ASIC)GAIN Capital Australia Pty Ltd
SingaporeNo protectionMonetary Authority of Singapore (MAS)GAIN Capital Singapore PTE


Low forex feesLimited product portfolio
Diverse research tools Non-user-friendly desktop platform
Fast and easy account opening  Inactivity fee
Free withdrawal Problem with credit card withdrawal
User friendly No two step login

Bottom Line:

City Index is a user-friendly platform that helps you to perform your trading function easily. It provided a good amount of research and educational tools. It protects UK clients under the consumer protection act.  

On the other hand, it charges high CFD fees, and products are limited to forex and CFDs. It does not have protection for clients belonging to other entities. 

You can definitely give it a try since top financial institutions regulate it, no minimum deposits required, and inactive fee only kicks after one year.


How do I trade on the City Index desktop platform?

To trade through City Index, you must open an account, and after your account gets verified, you can put money & can start selling. You can also download the mobile app to carry out trade from any place.

What is the difference between Rates and % Change in the Values menu option?

The Values menu option allows you to see exchange rate trends, either as absolute exchange rates or as a relative change over time.

  • The Rates option displays the actual exchange rate for a particular date.
  • The % Change option displays the percent gain or loss in the currency value you want (the quote currency) against the money you have (the base currency) since starting the date range you are viewing.

What time to "Day" orders expire in my DMA Account?

Most of the day, orders placed in currency pairs expire at 5 P.M EST. However, New Zealand Dollar (NZD) will expire at 3 pm EST.

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